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Patient Advocate Program

Hi, I am Lupe Castaneda, the Patient Advocate at Coastal Fertility Medical Center. Because infertility can often cause patients to feel overwhelmed, many patients benefit from an advocate who can answer their questions and provide emotional support for them in a reasonably objective, but caring way. My role as a patient advocate is to act as an intermediary offering empathy, explanation, and encouragement during and after treatment. Talking with someone who understands what you are going through can have a positive effect on the infertility treatment, and is encouraged. It is the advocate’s role to view aspects of the practice from the patient’s, as well as the physician’s perspective, in an attempt to improve areas as needed. The infertility advocate is a liaison between the patient, physician, embryologist, or other staff members, and is not a substitute for a psychologist or social worker. I am always happy to refer my patients to a therapist or support group if necessary.

I also interact with patients who are having difficult issues with billing, collections, and/or insurance. I will maintain close contact with you until your problem is resolved. I will educate patients on how to make their dealings with administrative, financial, and clinical aspects more efficient for all involved.

It is important to all of us at Coastal Fertility Medical Center that we do the very best we can to provide comprehensive quality medical care to our patients with the utmost compassion. I am looking forward to meeting you at your new-patient orientation. Just remember that I am here to ensure that you have a positive experience with our clinic. Please feel free to contact me directly at (949) 726-0620. I can also be reached via e-mail at [email protected].

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